Last updated: 27 October 2026
DUNBOSS is operated by CORBAN PETRU PFA, Intrarea Baladei nr. 3, Domnești, Ilfov, Romania. For shipping enquiries, contact contact@dunboss.com.
1. Where we deliver
We currently offer delivery to the following European countries:
Albania, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not currently deliver to the United Kingdom or to countries outside this list.
Delivery availability for your specific address is confirmed at checkout. Some islands, remote areas or territories with special customs arrangements may not be supported. Any address restrictions or additional delivery charges applicable to your purchase must be disclosed before you place your order.
2. Production and order processing
Our t-shirts are printed on demand by our production partner, Printify, and its European print providers. This means that your order requires production time before it can be dispatched.
An order confirmation does not mean that the parcel has already shipped. Production time and transit time are separate stages, and any delivery information supplied for your order should be read accordingly.
Production times may vary depending on the product, production capacity and public holidays. We do not promise dispatch within one business day unless this is expressly stated for your purchase.
We remain your point of contact and the seller responsible for fulfilling the order. You do not need to contact Printify yourself about delivery problems.
3. Shipping charges
Our current standard shipping charge is €4.99 per order for supported addresses where this rate is offered at checkout.
The shipping charge applicable to your order is displayed before you complete your purchase. Any different rate or optional delivery service must be clearly shown before you agree to pay.
We do not routinely offer free shipping. Free shipping applies only where an explicit offer is displayed and its conditions are met.
Prices and shipping charges payable to us include applicable taxes that we are required to include. Possible import charges for destinations outside the EU are explained in Section 6.
4. Delivery times and delays
Any production or delivery estimates provided on the product page, at checkout or in your order communications are estimates unless we expressly agree to a specific deadline. Transit estimates start at dispatch unless stated otherwise; they do not include production time unless expressly described as a total delivery estimate.
If no different delivery period has been expressly agreed, we will deliver your order without undue delay and no later than 30 days after the purchase contract is concluded.
If delivery is delayed, contact contact@dunboss.com. We will investigate and explain the available next steps.
If we fail to deliver within the agreed or legally applicable period, you may require delivery within an appropriate additional period. If we still fail to deliver, you may terminate the purchase and obtain reimbursement without undue delay, as required by law.
You do not have to allow additional time where the law permits immediate termination, including certain cases where we refuse delivery or an agreed delivery deadline is essential and this was made known before purchase.
Carrier delays, customs processing or other disruptions do not automatically remove our obligations or your statutory rights.
5. Dispatch and tracking
When tracking is available, we will send the tracking details to the email address provided with your order after dispatch. Tracking information may take some time to update following the dispatch notification.
An order containing multiple items may arrive in separate parcels. If we decide to split an order after purchase, we will not charge additional shipping fees that you have not agreed to.
6. Customs and import charges
Deliveries within the European Union
For goods dispatched from an EU production location to an address within the EU’s ordinary customs and VAT territory, import customs duties do not normally arise. Applicable taxes payable to us are included or clearly disclosed before purchase.
Certain territories associated with EU countries have different customs or VAT arrangements. Where supported, these destinations may require additional information or different treatment, which must be explained before purchase.
Deliveries to Albania and Norway
Albania and Norway are outside the European Union. Deliveries may therefore be subject to local import VAT, customs duties or carrier clearance fees.
If these charges are collected by us at checkout, they will be shown before you place your order. If they are not included or collected at checkout, you may need to pay them to the relevant authority or carrier. The possibility of such charges will be disclosed before purchase; where their amount cannot reasonably be calculated in advance, it will depend on local rules and the shipment.
Customs procedures may also affect delivery time. We will not ask you to pay an import charge twice where it has already been collected and prepaid for your order; contact us if this happens.
7. Delivery address and requested changes
Please check your delivery address, postcode and contact details carefully before ordering.
If you notice an error, email contact@dunboss.com promptly with your order number and the corrected details. We will confirm whether a change is still possible. Once a parcel has been dispatched, redirection may not be available.
If an address error or an uncollected parcel results in a return or a proposed redelivery, we will explain the circumstances and any lawful additional costs before arranging redelivery. We will not automatically impose an undisclosed fee or treat the entire payment as forfeited.
8. Lost, damaged or incorrect deliveries
For consumer purchases, we normally bear the risk of loss or damage until you, or a person you nominate other than the carrier, physically receives the goods. The statutory exception applies where you independently commission a carrier that we did not offer.
If your parcel appears lost, tracking is unclear, or an item arrives damaged or incorrect, contact contact@dunboss.com with your order number and a description of the issue. Photographs of the item and packaging are helpful where available.
We will investigate with the production partner or carrier and provide the solution required by applicable law. You are not required to resolve the claim with Printify or the carrier yourself before seeking a remedy from us.
A tracking entry marked “delivered” does not, by itself, remove your rights if you dispute receipt. We will investigate the delivery evidence.
For defective or incorrect products, the remedies described in our Returns & Refunds Policy and your statutory conformity rights apply. A request to report visible problems promptly does not shorten those legal rights.
9. Cancellation requests and returns
You may request cancellation within 12 hours of placing your order by emailing contact@dunboss.com with your order number, as provided in our Returns & Refunds Policy.
After that period, contact us as soon as possible. Changes or operational cancellations may no longer be possible once production has progressed.
This does not affect an applicable statutory right of withdrawal. A t-shirt with a standard store design does not lose its change-of-mind withdrawal eligibility merely because it is printed after ordering. Clearly personalised goods, such as t-shirts printed with the customer’s own photograph, may fall within the statutory exception, but rights concerning defects remain unaffected.
Please consult our Returns & Refunds Policy and Terms of Service for the full withdrawal and return arrangements. Do not send a parcel to Printify or a print provider without our explicit instructions.
10. Your legal rights and contact details
This policy does not exclude or restrict your rights under applicable consumer protection law. Mandatory legal rights take precedence over any conflicting wording in our policies.
For questions or delivery complaints, contact:
CORBAN PETRU PFA — DUNBOSS
Intrarea Baladei nr. 3, Domnești, Ilfov, Romania
Trade Register number: F23/774/2015
CUI: 34807820
Email: contact@dunboss.com
Telephone: +40 753 065 853